Privacy Policy

Where Do We Get Your Data From?

1. Information You Give Us

We collect information that you voluntarily provide when you:

1. Place an order on our website.
2. Create an account on our website.
3. Add products to your wishlist or cart.
4. Contact us by email, phone, contact forms, or other communication methods.
5. Subscribe to our newsletter or promotional communications.
6. Request information about our products or services.
7. Participate in promotions, offers, surveys, or other activities on our website.

2. Information We May Collect

Depending on how you use our website, this information may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Account information
• Information about the person receiving your order
• Communication and customer-support information
• Information you provide through contact forms
• Payment-related information required to process your order

We do not normally store your complete debit card, credit card, or banking credentials on our own servers. Payments may be processed securely by third-party payment providers.

3. Information Automatically Collected

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Pages visited
• Products viewed or searched for
• Website usage information
• Date and time of visits
• Referring website
• Cookies and similar technologies

This information helps us understand how visitors use our website and allows us to improve our products, services, security, and customer experience.

When Do We Share Your Data and With Whom?

We do not sell, rent, or commercially trade your personal information.

However, we may share necessary information with trusted third parties to operate our business and provide our services.

1. Delivery and Shipping Services

When you place an order, we may share your name, shipping address, phone number, and necessary order information with courier, logistics, and delivery partners.

This information is used to deliver your order and provide shipping updates.

2. Payment Providers

We may use third-party payment providers such as Razorpay and other payment services available on our website.

Necessary transaction and order information may be shared with the payment provider to process and verify your payment securely.

Your payment information is subject to the privacy policy and security practices of the relevant payment provider.

3. Website and Service Providers

We may use trusted third-party service providers for services such as:

• Website hosting
• Website security
• Analytics
• Email communication
• Customer support
• Marketing
• Order processing
• Fraud prevention

These providers may have access to information only to the extent necessary to provide their services to us.

4. Legal Requirements

We may disclose personal information when required or permitted by applicable law, regulation, court order, legal process, or governmental authority.

We may also disclose information when reasonably necessary to protect the rights, property, safety, and security of Tvakton Leather Studio, our customers, or others.

5. Business Transfer

If Tvakton Leather Studio is involved in a merger, acquisition, restructuring, sale of assets, or transfer of business, customer information may be transferred as part of that transaction, subject to applicable laws and this Privacy Policy.

Your Rights

Depending on applicable law, you may have the right to:

1. Request access to the personal information we hold about you.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of certain personal information.
4. Request that we stop or restrict certain processing of your information where applicable.
5. Withdraw consent where processing is based on your consent.
6. Opt out of promotional or marketing communications.
7. Lodge a complaint regarding the handling of your personal information.

To exercise any applicable privacy right, please contact us using the details provided at the end of this policy.

Cookies

A cookie is a small text file stored on your computer, mobile phone, or other device when you visit a website.

Tvakton Leather Studio may use cookies and similar technologies to:

• Remember your preferences
• Keep products in your shopping cart
• Maintain your account session
• Improve website functionality
• Understand website traffic and visitor behaviour
• Remember products you have viewed
• Improve our marketing and advertising
• Provide a better shopping experience

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some features of our website, including shopping cart and checkout functionality.

Google Analytics and Website Analytics

We may use analytics services, such as Google Analytics or similar tools, to understand how visitors use our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and website interaction data.

We use this information to understand customer behaviour, improve our website, and improve our products and services.

Advertising and Marketing

Where applicable, we may use third-party advertising and marketing services, such as Meta, Google, or other advertising platforms, to promote Tvakton Leather Studio.

These services may use cookies, pixels, or similar technologies to measure advertising performance and show relevant advertisements.

You may be able to manage advertising preferences through the relevant advertising platform or your browser/device settings.

Do Not Track

Some web browsers provide a "Do Not Track" feature.

At present, our website may not respond differently to all Do Not Track signals or similar browser mechanisms. Our data collection and use practices remain governed by this Privacy Policy and applicable law.

International Customers

Tvakton Leather Studio may accept orders from customers outside India.

For international orders, your personal information may be processed or shared with payment providers, shipping companies, logistics providers, customs authorities, and other service providers as necessary to process and deliver your order.

This may involve transferring information between India and other countries where our service providers operate.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business records
• Accounting and taxation
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory obligations

When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

Children's Privacy

Our website is not intended for children who are not legally permitted to use e-commerce services.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, payment services, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, want to exercise a privacy right, or wish to make a complaint regarding your personal information, please contact us.